IAG Cargo’s Critical service goes 24/7

IAG Cargo has expanded its highest priority Critical product with the introduction of a dedicated 24-hour Critical Service Team. Based at IAG Cargo’s London Heathrow hub, the 24-hour team will support all service matters for the Critical product, overseeing the entire shipment journey including out-of-hours bookings, customer service advice and tracking. Shipments from last-minute orders […]

Premium products drive Q3 growth at IAG Cargo

Revenue at IAG Cargo increased by seven per cent in the third quarter of 2018 with demand for premium products proving strong. Third quarter cargo revenue was up to €290 million, with yields measured in CTK rising 8.1 per cent to €20.44. When releasing results for the IAG group, it says demand in Asia Pacific […]

Urgent shipment? IAG’s Critical team are here to help

IAG Cargo has introduced a new customer service team dedicated to its Critical product for shipments that must fly. The team who have experience in operational, reservations and sales sectors, will deal with all customer service matters relating to the Critical product including last minute and out-of-hours bookings, service enquiries and customer advice to track […]

India’s middle class drive demand for high end goods

The growing middle class in India is driving demand for high end goods such as electronics, IAG Cargo regional commercial manager APAC, India & Middle East, Pravin Singh tells Air Cargo Week. He says demand for consumer electronics, comprising mainly of smart phones, is being driven by the vast millennial population and growing middle class, […]

IAG Cargo ‘Critical’ passes the 1,000 shipment mark

IAG Cargo has shipped over 1,000 shipments using its ‘Critical’ product since its launch in October 2016 for goods that ‘must-fly’. The product has primarily been used for just-in-time production for manufacturers or to fix a costly fault at speed, but has also been used for unexpected shipments including tuna from Mauritius to Los Angeles […]

IAG Cargo launches ‘Critical’ for emergency shipments

IAG Cargo has added to its premium services with the launch of its emergency shipment product, ‘Critical’, to guarantee the cargo will fly. Critical will be available from 3 October and is IAG Cargo’s first non-off loadable product, providing shipments with a guarantee to fly on the service booked. It says critical shipments will be […]