Brussels Airport signs up to TIACA CSQ tool

Brussels Airport has become the first airport in Europe to sign up to The International Air Cargo Association (TIACA)’s Cargo Service Quality (CSQ) tool. The online rating tool covers every aspect of air cargo processing, including physical and document handling, technology, facilities, regulators and general airport infrastructure, amongst other variables. Performance assessment is undertaken by […]

Kenya to adopt TIACA Cargo Service Quality tool

Kenya will be the first country to adopt TIACA’s Cargo Service Quality tool nationwide, in a bid to improve standards at all airports. Kenya Airports Authority (KAA) is aiming to implement the online tool at all Kenyan cargo hubs by mid next year, allowing forwarders to rate and review the service quality they receive at […]