60 seconds with American Airlines Cargo’s Lisa Oxentine

Lisa Oxentine is the managing director, global and key accounts – cargo sales. Prior to joining the cargo team in 2017, she led the customer recovery team in the Customer Experience department, managing 47 system-wide managers who focused on ensuring a top-notch experience for customers across the entire American Airlines network. She joined American in […]

The first six months fly by for Oxentine

American Airlines Cargo’s organisation announced an overall cargo traffic growth for 2017, up 15 per cent from the previous calendar year. This significant improvement followed a year-long effort to continue streamlining the customer experience with the introduction of new self-service tools to automate and improve the booking process alongside further implementation of new services like […]

Oxentine putting 30 years of experience to good use

After 30 years in various roles in the passenger business, American Airlines Cargo managing director of global & key accounts, Lisa Oxentine hopes to be able to put this experience to good use in the cargo division. She joined American Airlines in 1987 as a frontline customer service agent and has since held positions in […]

American Airlines Cargo picks Oxentine for key sales position

American Airlines Cargo has appointed Lisa Oxentine as managing director, global and key accounts – cargo sales. The mother of two, who is also a board member on the Southern Methodist University Athletic Forum, takes over from Roger Samways following his promotion to vice president of cargo sales. Oxentine joined American Airlines in 1987 as […]