Saturday, July 20, 2024
XLA Standard of Excellence award won by AA Cargo …. again

XLA Standard of Excellence award won by AA Cargo …. again

AMERICAN Airlines Cargo has received the 2017 Express Cargo Service Standard of Excellence award for the second year in a row from the Express Delivery & Logistics Association (XLA).

The award recognises excellent performance servicing the express cargo industry. XLA, a trade association for companies providing and procuring services in the global air express mail and logistics industry, surveys its approximately 50 member companies annually about their experience of express cargo with various airlines.

Members rate airlines on express cargo performance, services and products as well as on specific categories that include on-time performance and next flight out (NFO) availability, communications, customer service, recovery experience, web and technology, cold chain and other factors.

“We are particularly proud of this award because it comes from XLA members who are an important part of our customer base,” says American Airlines Cargo vp sales Roger Samways. “Thank you to the XLA membership for recognising our hard work, and thank you to the entire American Airlines Cargo team.”

Picture of James Graham

James Graham

James Graham is an award-winning transport media journalist with a long background in the commercial freight sector, including commercial aviation and the aviation supply chain. He was the initial Air Cargo Week journalist and retuned later for a stint as editor. He continues his association as editor of the monthly supplements. He has reported for the newspaper from global locations as well as the UK.

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