Friday, June 21, 2024
TIACA Cargo Service Quality tool launched

TIACA Cargo Service Quality tool launched

TIACA’s new online Cargo Service Quality (CSQ) tool has officially launched, following its successful trial involving nearly 200 air cargo supply chain companies.

Oman Aviation Services, SATS at Singapore Changi Airport, and Asia Airfreight Terminal in Hong Kong are the most recent Cargo Terminal Operators to enlist in the programme, which aims to improve visibility and facilitate new air cargo global standards.

Steven Polmans, TIACA vice chairman and Brussels Airport Company head of cargo and logistics says: “This is a prime example of airports leading the way for change in their communities, through embracing an environment of collaboration and visibility. Given the success of the pilot, we are very excited that this TIACA initiative is now being made accessible to the wider industry, and we encourage interested parties to get in touch.”

The online tool is a worldwide campaign by TIACA to set global benchmarking standards for the airfreight industry to adopt, and in turn enhance quality across the chain.

Sanjiv Edward, chief commercial officer of Delhi International Airport and TIACA board member says: “Momentum behind TIACA’s new CSQ tool is rapidly accelerating, and we are currently in advanced talks with dozens more air cargo supply chain companies, from Europe and Africa to Asia and North America, eager to sign up to the programme.”

The CSQ pilot scheme that took place last year involved 179 freight forwarders and 18 cargo terminal operators around the world, including Delhi Indira Gandhi International Airport and AAICLAS Chennai Cargo Terminal in India, Brussels Airport in Belgium, PT Jasa Angkasa Semestra in Indonesia, Hong Kong’s Asia Airfreight Terminal, and Singapore Airport Terminal Services amongst others.

Following completion of the pilot, Kenya Airports Authority pledged to fully adopt CSQ by mid-2019 at all airports across the country.

The tool is made up of four parts: benchmarking, assessment, improvement and excellence allows cargo terminals to provide ratings on several factors including process, technology, facilities, regulators and general airport infrastructure, amongst other variables.


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