Swiss WorldCargo reorganises sales regions in the Americas
Swiss WorldCargo is to reorganise in the Americas with two sales regions instead of three as of October. The two regions will now consist of Northeast/Midwest USA and Canada, and the newly created Western, Southern USA & South America, and there has been a shake up of management. Hendrik Falk joined Swiss on 10 July […]
ACE: Give the customer more choice as to how to interact
Giving the customer the choice of how they want to interact may be the key to customer satisfaction, delegates were told at air cargo europe on 11 May. In the session ‘Reorganizing sales and customer service to match today’s new customers’, co-host Dr Joachim Ehrenthal, who is the owner of software company joe.systems said customers […]
Air Cargo Europe 2017: How will industry improve technology and sales?
How the industry embraces new technologies and improving sales and customer service will be two major talking points for air cargo professionals at Air Cargo Europe in Munich. The first of the two sessions, ‘The age of the digital and the connected – the end of traditional LSPs (Logistic Service Providers)?’ will take place at […]
Reorganised Swiss WorldCargo looks to the future
Swiss WorldCargo has restructured its departments as it looks to tackle the new norms for now and in the future of the air cargo industry and has put the customer at the forefront of their strategy. The airfreight division of Swiss International Air Lines (SWISS) has rolled out a fresh organisational structure, which it says […]
WFS welcomes three new airline customers in LAX
Worldwide Flight Services (WFS) has integrated the cargo handling operations of three new airline customers at Los Angeles International Airport in four days. The contracts with AirBridgeCargo Airlines, Swiss WorldCargo and LOT Polish Airlines will increase WFS’ cargo volumes by over 55,000 tonnes a year at the Californian gateway. AirBridgeCargo operates six Boeing 747-8 Freighter […]
Swiss WorldCargo rolls out new organisational structure
Swiss WorldCargo – the cargo division of Swiss International Air Lines (SWISS) has restructured its management team. The carrier says it has been made to “to keep pace with the modern challenges of global logistics and to align with the rapid transformation taking place across the supply chain”. The new structure, in place since the beginning of […]
Swiss WorldCargo to provide tracking devices for sensitive shipments
Swiss WorldCargo will now provide active tracking devices and a 24/7 dedicated intervention team, which it says is for “additional customer peace of mind”. The Swiss carrier says there is a need for timely information and transparency is a key requirement in supply chain logistics as despite careful planning, cargo irregularities can occur, such as temperature […]
Premium products the main focus for Swiss
SWISS WorldCargo is investing in premium products, which are performing well while overall demand proves sluggish, head of marketing Alain Guerin tells Air Cargo Week. Guerin says business has been challenging due to events outside of SWISS’s control, such as falling oil prices and the Swiss franc /euro exchange rate, but he says special products […]
Swiss WorldCargo receives first Bombardier CS100
Swiss WorldCargo has taken delivery of its first Bombardier CS100, which will enter service on 15 July, and improve temperature control capabilities on short haul flights. The new aircraft’s first flight will be LX638 Zurich – Paris Charles de Gaulle, and the CS100 will replace the Avro RJ100. The CS100 offers a 25 per cent […]
Swiss WorldCargo signs container partnership with va-Q-tec
Swiss WorldCargo has signed a partnership agreement with va-Q-tec for passive cold chain containers to support pharmaceutical manufacturers and forwarders shipping temperature sensitive products. The partnership was signed at SWISS’s Zurich headquarters on 18 April by va-Q-tec managing director, Dominic Hyde and SWISS head of cargo, Ashwin Bhat. va-Q-tec’s portfolio includes five container sizes taking […]
Focus on pharma for Swiss WorldCargo in 2016
Swiss WorldCargo is looking to grow its pharmaceuticals offering and plans on launching new products and service to meet the needs of the sector. The Swiss carrier is also planning on improving the handling of pharma cargo through various lanes to improve the quality and standards. Swiss WorldCargo head of cargo, Ashwin Bhat tells Air […]
India a challenging market for Swiss
India is a challenging market, with a lot of competition, particularly from Middle Eastern carriers, Swiss WorldCargo’s head of cargo Africa, Middle East & India, Shankar Iyer tells Air Cargo Week (ACW). Iyer tells ACW: “India is a highly price conscious market, which demands high service with low costs. One of the main challenges is […]
Arafa appointed Swiss WorldCargo head of global area management
Alexander Arafa has been appointed head of global area management at Swiss WorldCargo, to take over on 1 June. Arafa is currently head of cabin crew at SWISS, a position he has held since 2008. He is taking over from Ashwin Bhat, who became head of cargo last October. In his role as head of […]
Swiss WorldCargo to up e-AWB efforts
Swiss WorldCargo says it has been intensifying its efforts to adopt the new electronic air waybill (e-AWB). The Switzerland carrier is one of a number of International Air Transport Association (IATA) carriers that have taken the lead in the e-AWB 360 campaign, and have committed to offering e-AWB under the ‘Single Process’ concept at a number of […]
Swiss WorldCargo gets a boost as first Boeing 777 arrives
Swiss International Air Lines took delivery of the first of its nine new Boeing 777-300 Extended Range aircraft today, which will boost its cargo capabilities. The new twinjet will enable the Swiss WorldCargo division to offer improved airfreight services and enhanced environmental performance on its long-haul operations. The first of the nine Boeing 777-300ERs which […]
Cargologic gains CEIV certification at Zurich Airport
Cargologic has obtained International Air Transport Association (IATA) Center of Excellence for Independent Validators (CEIV) certification for pharmaceutical handling at Zurich Airport. The Swiss WorldCargo ground handling partner says the certification assures cool chain integrity throughout the airline’s network. Pharmaceuticals are very important for the Swiss economy, with pharmaceutical and biotech shipments being transported via […]