ACE: Give the customer more choice as to how to interact

Giving the customer the choice of how they want to interact may be the key to customer satisfaction, delegates were told at air cargo europe on 11 May. In the session ‘Reorganizing sales and customer service to match today’s new customers’, co-host Dr Joachim Ehrenthal, who is the owner of software company joe.systems said customers […]

Air Cargo Europe 2017: How will industry improve technology and sales?

How the industry embraces new technologies and improving sales and customer service will be two major talking points for air cargo professionals at Air Cargo Europe in Munich. The first of the two sessions, ‘The age of the digital and the connected – the end of traditional LSPs (Logistic Service Providers)?’ will take place at […]