Kerry Logistics Network Limited has launched a customised home delivery service for patient medication in Hong Kong.

Named Medication Home Delivery service, the initiative aims at assisting institutions and organisations to provide remote support for patients in need of help and setting a new standard in home deliveries of patient medication.

The service is tailor-made for patients in vulnerable social groups who are unable to leave their homes to consult doctors or pharmacists during the COVID-19 pandemic. Through a digital tracking system, the entire delivery can be closely monitored in order to provide accurate and speedy same-day deliveries to patients. Patients can also access latest status updates and the information of the courier on the SFHK official website and mobile app to maintain communication during the deliveries.

Samuel Lau, Deputy Managing Director – Integrated Logistics of Kerry Logistics Network, said, “As the fifth wave of COVID-19 outbreak in Hong Kong peaks, many chronic patients are confined to their homes and cannot access pharmacies and hospitals. To ease their burden during such a stressful time, we have the responsibility to harness our resources in pharmaceutical logistics and lend them a hand.”

Each courier for the Medication Home Delivery service is required to take daily rapid antigen tests before delivery, while all vehicles and delivery-related tools are regularly sanitised to ensure safe and hygienic deliveries. A tailored mechanism to obtain patient consent, secure medication packaging and labelling, individual delivery containers, notification of individual courier’s name and telephone number, and a passcode-protected handover process make Medication Home Delivery service a new standard for home deliveries of medication in Hong Kong.