IATA WCS 2017: shippers' survey finds air cargo more competitive

IATA WCS 2017: shippers’ survey finds air cargo more competitive

March 14, 2017

Results of the IATA Shippers’ Survey which is carried out every two years have been revealed at IATA’s World Cargo Symposium in Abu Dhabi today – and it found more shippers’ believe air cargo is more competitive than before.

IATA’s head of cargo, Glyn Hughes says the global shippers satisfaction rating remains seven out of 10, the same as in 2015 when the survey was last carried out at WCS in Korea.

But he says there was a greater number of shippers scoring a nine or 10 for satisfaction of air cargo than two years ago, which he says shows that shippers are more happy with the service they are getting.

The survey also found that 41 per cent of shippers’ felt air cargo was more competitive than other modes of transport, which was a rise on the 28 per cent in 2015.

Hughes says it shows that the investments made across the air cargo supply chain in infrastructure and to improve processes and efficiency is paying dividends.

The survey also found that 75 per cent wanted more dialogue and collaboration with partners across the supply chain.

James Graham

James Graham is an award-winning transport media journalist with a long background in the commercial freight sector, including commercial aviation and the aviation supply chain. He was the initial Air Cargo Week journalist and retuned later for a stint as editor. He continues his association as editor of the monthly supplements. He has reported for the newspaper from global locations as well as the UK.