Hermes Logistics Technologies (HLT) has re-engineered the user interface for its import flight planner, providing customers with a streamlined view of more operational data in fewer steps.
HLT’s new Import Flight Handling Solution combines data and functionality from the previously separate Pre-Flight and Flight Monitors, enabling users to view all their data without having to open separate windows.
Users can simultaneously view air waybill (AWB) and unit load device (ULD) data, and access functions such as Service Management & Recovery, without the need to switch back and forth between screens.
“The key aspect of the change is simplicity,” said James Plested, product manager, HLT.
“Our aim was to provide the user with as much detail as possible whilst reducing the number of interactions required to view and manage the data.
“The result is a drastically improved ability to prepare and monitor complex flight data, allowing users to work, review, and complete tasks far quicker than before.”
HLT’s upgrade was facilitated by the enhanced capabilities of its Hermes 5 Cargo Management System, which provides more desktop tools and improved real estate on which to expose more data.
Users can filter by Flight, ULD, and AWB data, allowing them to view and work on relevant items only.
To ensure any operational issues are dealt with efficiently, Service Management and Recovery issues are signalled to the user during both the flight operation process in real time and before flights are closed.
HLT developed its optimised flight planner solution to address customers’ ever-growing workloads and leaner workforces, as well as the need for quality handling and even stricter Service Level Agreement (SLA) compliance.
“Providing key operational data to users is fundamental and our new Import Flight Handling Solution allows us the opportunity to not only provide more data than ever before to the user but to do so using fewer steps and a more integrated approach,” said Plested.
The enhanced user experience afforded by the Import Flight Handling Solution furthermore supports HLT’s strategy to facilitate industry best practice by offering the user more control over the data, while reducing the time spent on data input.
“In an ever-changing world of increased data and higher customer expectations, user experience is of utmost importance,” said Lancelot Duppa-Whyte, product director, HLT.
“This change is part of a wider ‘My Tasks Now’ concept which continues to drive the product strategy.
“Hermes will continue to seek opportunities for continuous improvement, leveraging our 20 years of industry experience.”
