Etihad Cargo, the cargo and logistics arm of Etihad Airways, has migrated to SPRINT, an IBS iCargo fully integrated technology platform offering the digital answer to its evolving cargo management needs.

Etihad Cargo joins a number of global carriers migrating traditional telephone and paper-based services online, through its new-look and revamped website, as well as digitalising processes across all critical business functions.

Etihad Airways managing director Cargo and Logistics Services Abdulla Mohamed Shadid, says: “We are extremely pleased that the 12-month implementation process has been concluded successfully, and even more excited at the prospects that this milestone brings. It represents a giant leap forward for our customer value proposition and allows us to embrace a whole new realm of digital services to further differentiate ourselves. Customers will feel the impact instantly, and it comes at a well-timed period when we have started deploying capacity in key markets for the fourth quarter.”

SPRINT, based on IBS’s iCargo technology platform, combines booking and reservations, integration management including interface control, service delivery management (including messaging and eAWB support), loyalty management, AWB stock control and revenue accounting, all into a single integrated platform. It enables Etihad Cargo to enhance its capacity- and pricing management processes whilst offering real-time shipment monitoring and quality control, helping drive maximum efficiency.

IBS Group executive chairman V K Matthews says: “Etihad Cargo has commissioned the most up-to-date technology solution in the domain, iCargo, and the seamless system cutover within time and budget reiterates IBS’ capability and domain expertise to deliver outstanding value to the business requirements of some of the iconic names in the airline industry.

“iCargo is now the undisputed market leader and the right IT platform to provide airlines with a competitive edge to lead in a digital world. It is my pleasure to welcome Etihad Cargo to the growing list of iCargo users and we are committed to be a transformational partner in their quest to achieve increased operational efficiencies, cost optimisation and growth.”