Thursday, May 23, 2024
Descartes digitises freight forwarders with new solution suite

Descartes digitises freight forwarders with new solution suite

Descartes Systems Group has released its new Descartes Digital Rate Management solution and made significant enhancements to its Broker Forwarder solution suite.

The suite provides logistics service providers (LSP) with a pre-integrated solution for shipment lifecycle management, customer digital interaction including quoting, booking and tracking shipments online, accounting and customs compliance. The combined technologies help LSPs to more rapidly digitise their end-to-end operations to better adapt to industry and regulatory changes and drive profitable growth. 

“Many customs brokers and forwarders reached the limits of their capabilities over the last year and are rethinking how they will operate in the future,” Ken Wood, EVP product management, said. “Descartes’ comprehensive, integrated solution suite facilitates the digital transformation required to compete in a highly evolving market.”

Read more: dnata digitises with Descartes

The new Descartes Digital Rate Management solution provides sophisticated rate management and customer engagement capabilities to mid-market forwarders. By putting a quote-to-book-to-track processes at customers’ fingertips on any Internet-enabled device, the solution gives customers full control over the booking process and instant feedback to inform decision-making.

In addition, recent enhancements to Descartes’ Broker Forwarder solution suite include back office and accounting, as well as customs compliance.

New integrated Section 321 Type 86 customs entry filings: Which allow LSPs to expedite the import of low value goods without the payment of duties and taxes by automatically filing basic shipment details at the air and ocean manifest level with U.S. Customs and Border Protection (CBP). More info on this can be found here: Section 321 Type 86 Resource Center | Descartes

Support for Import Control System 2 (ICS2) regulations: Which are coming into effect on March 1, 2023 and will mandate the electronic transmission of data to EU customs authorities—prior to loading for cargo and arrival of mail—on all goods entering or transiting the EU. More info can be found here Import Control System 2 ICS2 for Mail | Descartes

Read more: SEKO Logistics chooses Descartes

“In Descartes’ 7th Annual Broker & Forwarder Benchmark Survey, 77% of the respondents cited that investing in technology was their top strategy for addressing the challenges they are facing today and going forward,” Scott Sangster, general manager of global logistics service providers at Descartes, said. “Our latest innovations help customs brokers and freight forwarders of all sizes around the world to better engage their customers and move shipments more securely, compliantly and profitably despite these types of disruptions in the marketplace.”

Descartes will showcase the full solution suite in its Broker, Forwarder & Customs Innovation Forum, a virtual event series taking place September 13-15, 2022. The agenda features customer success stories and topical industry presentations, including by James Moore, Program Manager, Cargo and Conveyance Security, U.S. Customs and Border Protection (CBP).

Picture of Edward Hardy

Edward Hardy

Having become a journalist after university, Edward Hardy has been a reporter and editor at some of the world's leading publications and news sites. In 2022, he became Air Cargo Week's Editor. Got news to share? Contact me on


Stay informed. Stay ahead. To get the latest air cargo news and industry trends delivered directly to your inbox, sign up now!

related articles

Six young lions were transported to Africa by Qatar Airways Cargo and ADI

Menzies Aviation – Siginon Aviation earns IATA CEIV Pharma accreditation in Nairobi

LogiPharma reveals top three insights from 2024 conference