Delta Cargo the highest performing US domestic carrier

July 26, 2017

Delta Cargo says it had the highest average NFD percentage for total airport-to-airport shipments amongst North American carriers over last 12 months at 81.31 per cent.

This it says continues the improved operational reliability trend, which has seen it lead the North American carriers domestic belly-carrier market in average NFD performance for total airport-to-airport shipments over the last three quarters.

Delta Cargo’s managing director for cargo operations and customer experience, Julian Soell says: “Operational reliability of end-to-end delivery that matches Delta’s world class on time performance metrics, is a key priority.

“It is important for our customers to have service predictability and these metrics show that the actions we are taking are moving the needle on delivery time and performance ensuring reliable freight delivery across our global network.”

Delta Cargo has made significant investment in its technology systems and infrastructure as part of its focus on operational reliability across the US.

These include an Atlanta warehouse transformation which has seen process, layout and structural changes improving efficiency and cargo processing flow to aid customer satisfaction.

At New York JFK there has also been warehouse expansion with nearly 30,000 square foot of space added to aid in the upcoming warehouse redesign and improve the operation’s flow and efficiency to enhance the customer experience and consolidate Delta’s position as a carrier of choice in the JFK market.

The expansion at JFK has also seen the Delta, Aeromexico and Virgin Atlantic Cargo operate together under “One Roof”, with designated dock doors for specialty services.

Other investments have seen Delta and KLM moving under “One-Roof” into warehouse at Salt Lake City and following customer requests a new X-Ray machine allowing full skid X-raying has been installed.

And RFID tracking technology on cargo shipments is expected to be rolled out across the system in 2018, while a new Delta Cargo website and new Cargo Control Centre are to be launched in the summer.

James Graham

James Graham is an award-winning transport media journalist with a long background in the commercial freight sector, including commercial aviation and the aviation supply chain. He was the initial Air Cargo Week journalist and retuned later for a stint as editor. He continues his association as editor of the monthly supplements. He has reported for the newspaper from global locations as well as the UK.