Delta Cargo and Air France-KLM Cargo are further cementing their relationship within the North Atlantic Joint Venture (NAJV) by transitioning responsibility for sales and customer service in France and Germany to Air France-KLM.
Effective 1 June, Air France-KLM Cargo became responsible for all sales activities, bookings and enquiries for Delta Cargo in France and Germany.
The move follows the transition of Delta Cargo responsibilities to Air France-KLM Cargo in Belgium last month, under the one roof strategy. The airlines’ customers will benefit from easier single drop-off and collection points as well as an extensive route network.
Delta Cargo revenue management and sales development managing director, Kristin Colvile says: “As we progress towards a fully-integrated AF/KL/DL sales force in Europe, we will provide our customers with a combined Transatlantic network covering all major cargo markets in the US and Europe, greater peace of mind for re-protection across the entire JV network and more flexibility and convenience with a one-stop shop for all their cargo needs.
“Working together is a formula for success, and we will continue introducing the one roof strategy across Europe.”
Air France-KLM Martinair Cargo vice president for France, DOM-TOM and Africa, Jean-Jacques Castillo adds: “Air France, KLM, Alitalia and Delta Cargo are proud to permanently find new, innovative solutions for the benefit of their customers and to anticipate their expectations.
“Having a fully integrated sales force and network will provide enhanced flight options, flexibility and convenience when shipping goods to North America” added Gert Jan Roelands, VP Area Europe for AFKLMP Cargo.”
Delta Cargo and Air France Cargo began the one roof initiative at Paris-Charles de Gaulle in February 2015 to offer better value for customers and enhance the competitive position of the Delta/Air France-KLM and Alitalia partnership.
It has also improved the transit times of goods moving between flights and trucks, allowing customers to drop off and recover shipments in the same location for all three airlines.
