Air Canada and Air Canada Cargo today announced the introduction of its redesigned eBooking platform, providing an optimised booking experience for customers and new tools to self-manage shipments.
“We are excited to reveal our updated eBooking experience, which provides a more user-friendly interface and a smoother experience for our customers booking their cargo online. With the ability to get real-time feedback and validation, easily create batch bookings, e-AWB, submit release letters and more, this new platform will transform the customer experience and is part of Air Canada Cargo’s ongoing digitalisation,” said Matthieu Casey, Managing Director – Commercial, at Air Canada Cargo.
The features of the new eBooking experience include:
- A redesigned, user-friendly interface for a smoother experience
- A re-imagined account dashboard to keep track of your shipments at-a-glance
- Dynamic booking flows and calculation fields for greater efficiency
- Real-time feedback and validation to reduce errors
- Auto-confirmation for general cargo shipments of 50 kg (0.3 m3) and less
- The ability to submit feedback and questions directly from the dashboard
- Fast and easy rebooking by saving bookings as templates
- Multi-booking to create batch bookings in minutes
- Receive tracking notifications to your email
- Tools to manage your bookings: create e-AWB, edit bookings, add shipper and consignee info, send release letters, and more
