Thursday, June 20, 2024
AA Cargo completes first phase of digital upgrade

AA Cargo completes first phase of digital upgrade

American Airlines Cargo has completed the first phase of its largest investment with the role out of its management system.

The system replaces the majority of legacy technology, narrowing 90 systems down to less than 10, upgrading customer experience and modernising the business.

The transition affects more than 8,000 team members and more than 30,000 customers.

A team of more than 700 people across 300 locations and more than 150 business, technology and vendor partners at the new headquarters in Fort Worth, Texas supported the implementation process.

The initiative has been led by vice president strategy and development Jessica Tyler, and her team have been united in a people-first philosophy.

Tyler says: “The technology changes are complex and massive, but the work to support people through this kind of journey is just as complex and has been a priority for us. While standing up the new system has been a huge accomplishment, I’m most proud of our people. Even with the challenges of a project this size, we continue to have a ‘bring it on’ attitude and remain focused on moving forward. The way the team cares for one another is what makes us uniquely ready for change.”

The system is powered by the IBS Software’s iCargo platform, which improves sales, operations, customer experience and accounting, allowing for more efficient online channels, better tracking, greater warehouse efficiency and a robust back-end system.

Philip Scaria, program manager for IBS Software says: “The scale and size of the American Airlines Cargo enterprise challenged us to dig deep into our experience and skills to lead this implementation. The commitment of team members across the globe and their willingness to embrace change has made all the difference.”


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