As the financial year 2024-25 draws to a close, IndiGo CarGo, the cargo division of India’s largest airline, has shared a celebratory reflection on its remarkable achievements over the past year and its ambitious roadmap for the future. Under the stewardship of Mark Justin Patrick Sutch, Chief Commercial Officer for CarGo at IndiGo, the division has not only expanded its operations but also redefined efficiency and sustainability in the air cargo sector.
“This has been a year of transformation and progress,” said Sutch in his year-end statement. “From a record-breaking uplift of over 37,000 tonnes in October 2024 to significant growth in both domestic and international operations, IndiGo CarGo has achieved remarkable milestones that underscore our commitment to excellence.”
Key milestones
IndiGo CarGo’s strategic investments in freighters and logistics infrastructure have played a pivotal role in its success this year. The airline has achieved best-in-class utilisation rates, underpinned by a robust operational model that prioritises seamless and sustainable solutions for customers and partners.
The record-breaking uplift of over 37,000 tonnes in October 2024 stands as a testament to IndiGo CarGo’s growing prominence in the air cargo industry. By leveraging its expansive domestic network and a steadily growing international footprint, the division has cemented its position as a key player in the logistics sector.
“Our strategic focus on freighters has been instrumental in meeting rising demand,” Sutch noted. “These investments are not just about capacity—they are about building a resilient and future-ready cargo operation that delivers value to our stakeholders.”
Ambitious goals
IndiGo CarGo has set its sights on an ambitious growth trajectory for 2025, underpinned by a series of key priorities aimed at enhancing capacity, efficiency, and customer satisfaction.
One of the primary objectives for the coming year is to further increase freighter utilisation. As demand for air cargo continues to rise, IndiGo CarGo aims to optimise its existing operations to meet this demand efficiently. The impending introduction of the widebody A350 aircraft will be a significant milestone in this endeavour, enabling the airline to expand its capabilities and cater to global markets more effectively.
“Widebody aircraft will open up new opportunities for IndiGo CarGo,” Sutch explained. “We are preparing to not only enhance our global cargo services but also deliver a more comprehensive and customer-focused offering.”
The division also plans to roll out new technology initiatives to streamline operations and improve the customer experience. These digital transformations will target every aspect of cargo operations, from booking and tracking to customer service, ensuring that IndiGo CarGo remains at the forefront of innovation in the logistics sector.
Additionally, the company is focusing on strengthening its international cargo stations and broadening its product portfolio to meet the diverse needs of its customers. Sutch emphasised that forging new partnerships will also be a key element of IndiGo CarGo’s strategy for 2025, as the airline seeks to create synergies that enhance its service offerings and operational efficiency.
Commitment to sustainability and innovation
IndiGo CarGo’s commitment to sustainability is another cornerstone of its growth strategy. The division has continually prioritised eco-friendly logistics solutions, aligning its operations with global efforts to reduce the carbon footprint of the aviation industry. The planned investments in advanced technology and infrastructure for 2025 reflect this commitment, aiming to balance operational efficiency with environmental responsibility.
“Looking ahead to 2025, we are excited about continuing this upward trajectory,” Sutch remarked. “These initiatives reflect our commitment to innovation and excellence, ensuring IndiGo CarGo remains a leading force in the logistics sector.”
Vision for the future
IndiGo CarGo’s remarkable performance in FY2024-25 and its ambitious plans for 2025 signal a new era for the division. By leveraging its strategic investments, embracing digital transformation, and expanding its global capabilities, IndiGo CarGo is positioning itself as a leading player in the air cargo industry.
With its sights firmly set on growth and excellence, the division is not just adapting to the evolving demands of the logistics market but shaping the future of air cargo in India and beyond. As Sutch aptly concluded, “Thank you for your continued support as we chart new heights together in 2025.”