• Delta Cargo has completed a major digital transformation by implementing IBS Software’s full iCargo platform, replacing a nearly 30-year-old legacy system.
• The rollout modernises operations across 252 global cargo stations, streamlining workflows for over 6,500 users and improving service for more than 11 million shipments handled in 2024.
• The cloud-based iCargo suite enhances efficiency through real-time data integration, automation, and standardised processes, covering functions from terminal operations to customs and premium handling.
• The upgrade aims to reduce errors, shorten turnaround times, and strengthen collaboration, positioning Delta Cargo for improved speed, transparency, and customer service.

Delta Cargo, the air freight division of Delta Air Lines, has successfully implemented IBS Software’s full iCargo product suite, as part of its digital transformation and innovation journey. Delta Cargo has migrated from a nearly 30-year-old legacy system and adopted the iCargo platform, modernising operations across their 252 worldwide cargo stations, and enhancing their service experience for over 6,500 users.

Delta Cargo plays a significant role in international cargo delivery. From life-saving medications to fresh flowers and seasonal produce, Delta Cargo was responsible for the movement of over 11 million varied shipments in 2024. And with the integration of iCargo, Delta Cargo will be able to strengthen its world-class service with optimised operations, improved customer experience, and increased collaboration.

As part of Delta Cargo’s digital transformation journey, the use of modern tech tools like iCargo will unlock innovation through a digitised business that provides real-time seamless and dynamic integrations with partners and streamlined shipment data management. iCargo’s modern, single cloud-based platform will allow global teams to benefit from accessing standardised processes, automation workflows and task management tools, enhancing productivity.

By reducing errors, accelerating turnaround times, and integrating multiple systems for greater cost efficiencies, Delta Cargo is set to deliver streamlined operations and an enhanced customer experience. The iCargo implementation spans critical modules, including terminal operations, truck dock management, customs and security, and premium shipment handling.

Vishal Bhatnagar, Managing Director of Cargo Operations, Delta Cargo, said: “Partnering with IBS Software is an important step toward making it easier for customers to do business with Delta Cargo. Implementing iCargo gives us the foundation to improve speed, reliability, and transparency in our operations, while equipping our teams with modern tools to better serve our customers.
Radhesh Menon, Vice President & Head of Strategy & Product Management, Cargo & Logistics Solutions, IBS Software, commented:

“Organising a complex migration like this across multiple phases, regions and stations was a great process for our team, and I am delighted to see the successful deployment of iCargo with a digitally innovative partner like Delta Cargo. Delta Cargo’s strategic transformation journey, powered by iCargo will become foundational to the adoption of paperless, digital tools and accelerate business transformation through cutting edge tech like data analytics and AI.”

The strategic implementation with Delta Cargo highlights IBS Software as a leader in digital solutions for the air cargo industry, strengthening the company’s position in the Americas region.