- IBS Software announced a breakthrough in AI-driven cargo management at the 25th edition of its flagship Cargo Forum in New Delhi, unveiling a new generation of AI-powered virtual agents designed to redefine how airlines and cargo handlers operate.
- The new Agentic AI suite brings intelligence, speed, and foresight to mission-critical workflows across the iCargo platform, setting a new standard for digital cargo transformation.
The Agentic AI suite introduces intelligent, conversational agents embedded across the iCargo platform to support key business functions such as Revenue Management, Customer Service, Mail Management, and Sales. Users can interact in natural language to receive contextual insights and real-time recommendations. These agents don’t just respond, they predict, recommend and explain. Whether it’s optimising yield, resolving customer queries in seconds, or flagging anomalies in mail and sales processes, the AI suite turns data into real-time decisions, reducing human effort while boosting accuracy and speed.
According to Radhesh Menon, Head of Cargo & Logistics Solutions at IBS Software, the new tools are built to address real-world challenges across the cargo value chain. “These AI agents act as copilots, empowering cargo teams to recover revenue faster, respond to disruptions instantly, and deliver personalised customer experiences at scale. This is about transforming operations from reactive to predictive,” he said.
The platform’s three-pronged approach focuses on transforming customer experiences through conversational and hyper-personalised interfaces, driving operational excellence via intelligent virtual agents and fostering an AI-first culture that democratizes insights across teams. These innovations are designed to deliver measurable outcomes – faster revenue recovery, reduced manual effort, and improved service levels, while ensuring trust, compliance and scalability for global cargo operations.
George Varghese, Head of the Data & AI Centre of Excellence at IBS Software, emphasized that the launch of Agentic AI Cargo Management is more than a milestone in the company’s AI journey—it is about shaping the cargo industry’s future. “We are empowering our customers by uniting iCargo’s robustness as a trusted system of record and its maturity as a platform with the agility of agents to drive outcomes across their networks. With explainable AI built into the core, we ensure trust and transparency while delivering enterprise-grade intelligence at scale—making our customers future-ready in the agent economy,” he noted.
The IBS Software Cargo Forum (ICF) has grown into a global platform for co-innovation and transformation, bringing together over 100 airline and cargo handling customers. Since its inception in 2012, ICF has become more than a recurring industry event – it has been a catalyst for change in the air cargo industry, shaping the evolution of the iCargo platform and driving adoption of next-generation technologies like AI. This milestone edition not only celebrates a strong foundation of collaboration but also marks a decisive step forward, positioning IBS Software and its partners to define the future of global cargo operations.
