Continuing to attract a growing list of regional and international cargo carriers, Hactl has signed up Hungary Airlines and Skyway Airlines of the Philippines this year, reflecting shifting global cargo patterns and the rising role of e-commerce.
Hactl’s subsidiary, Hacis, now operates “a dedicated e-commerce fulfilment centre, including a cool zone to cater to customers requiring a chilled environment when shipping product,” Wilson Kwong, chief executive of Hactl, explained.
What drives new carriers to Hactl? Kwong points to one simple but powerful differentiator: “First and foremost, it would be the commercial neutrality that Hactl offers. It is not an airline and therefore provides equal treatment to all airline customers.”
This neutrality, combined with expertise and comprehensiveness, is a winning formula. “Hactl offers a one-stop shop to operators, whatever their size and requirements,” from “crew transport [to] liaison with authorities, loading and unloading, building up and breaking down of ULDs, and documentation services.”
In supporting emerging regional cargo airlines, Hactl doesn’t see the need to adapt — because its services are already in place. “We help them establish themselves in the market. Customers’ success is our success: we are truly partners.”
Strategic vision
Resilience is another defining trait of Hactl’s modern identity — forged in the crucible of Covid-19. “We learned some important lessons,” Kwong admitted. The iHCC (Integrated Hactl Control Centre) emerged from that crisis. It now: “Centralises management of all functions, enabling us to streamline operations, obtain instant, accurate snapshots of activity, and optimise the deployment of resources.”
Workforce development is integral to this evolution. Hactl ThinkPark, the upgraded training centre, using new technology such as VR training to prepare staff for the future.
“Staff get an opportunity to exchange ideas and brainstorm solutions. This gives staff opportunities to participate in the evolution that creates the solution, so they truly work for them.” And what of Hactl’s long-term strategy? Kwong is clear: “Our priorities remain investment, innovation, and the relentless pursuit of excellence.”
