ECS Group and CargoAi have announced a strategic collaboration, integrating CargoAi’s groundbreaking CargoCoPilot API into ECS Group’s operations to digitalise the handling of rate requests and quotations. This cutting-edge solution leverages generative AI to automate manual email processing, significantly reducing workloads and boosting efficiency for ECS Group’s operational and sales teams across 23 countries.

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ECS Group, the global leader in GSSA (General Sales and Service Agent) services, sought a solution to streamline the overwhelming volume of client emails for rates, quotations, and bookings. By adopting the CargoCoPilot API, ECS Group has successfully automated email-to-quotation workflows, allowing unstructured data from client emails to feed directly into their Quantum quotation tool thereafter automatically generating an email response with a quotation. This seamless integration has transformed the quotation process, with more than 10,000 quotations processed monthly via the API.

Jean Ceccaldi, CEO of ECS Group, shared: “Data entry is one of the least attractive aspects of the job for our teams. With CargoCoPilot, we’ve not only reduced manual workloads but also made the process significantly faster, more reliable, and more attractive for our staff as new hires aren’t thrilled about data entry. The tool has become a real companion, easily integrating into our teams’ routines and driving enthusiasm for its adoption without any training or guideline. Our teams can’t imagine going back to life before CargoCoPilot.”

Key features and benefits of CargoCoPilot API Integration:

• Effortless automation: CargoCoPilot converts unstructured email data into structured data, automatically reading shipment details, dimensions, and special handling codes (SHC) into existing system for immediate quote creation – all without any change for the client point of view.
• Enhanced accuracy and efficiency: By eliminating manual entry, the API has minimized errors, increased reliability, and streamlined workflows, enabling teams to focus on value-adding tasks and a more human-led approach.
• Global adaptability: With multilingual capabilities, CargoCoPilot has proven effective across diverse markets, including France, Turkey, and Brazil, ensuring smooth deployment from day one.
• Rapid implementation: The solution was operational within one week of the proof-of-concept phase, demonstrating CargoAi’s commitment to delivering fast and reliable solutions tailored to industry needs.

Matt Petot, CEO of CargoAi, commented: “Our partnership with ECS Group represents the future of air cargo operations, where AI-driven tools like CargoCoPilot empower teams to achieve greater efficiency and focus on what truly matters. Seeing such rapid adoption and enthusiasm from users is a testament to the strength and practicality of the solution.”

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Since its implementation, ECS Group has achieved 34% automation of quotations within just a few months. The success of CargoCoPilot has inspired plans for further market rollouts, reinforcing ECS Group’s position as a pioneer in digital innovation for air cargo.