In a goodwill message and address by TIACA secretary general, Vladimir Zubkov, to the African Airlines Association (AFRAA) 50th Annual General Assembly in Rabat, Morocco, special greetings were sent to TIACA’s newly established partner – the African Airlines Association.
Zubkov said it was an honour “to take part in the 50th Annual General Assembly of the African Airlines Association. For 50 years AFRAA brings together more airline chairmen, CEOs, top executives and principal decision-makers in the aviation industry than any aviation event in Africa.”
He added that TIACA and AFRAA have many commonalities in their objectives, amongst which:
- to facilitate the establishment of industry best practices in safety and security,
- provide a platform for consensus building among members,
- actively contribute in human capital development,
- interact with the regulatory bodies to support and protect the common interests of members,
- provide forums for members and industry partners to enhance their knowledge base and mutual cooperation and several others.
Generally, the theme of the assembly was strengthening African aviation in a liberalised environment.
Zubkov said: “Many people still ask of the role TIACA has been playing in the global civil aviation. Let me invite you to imagine several known associations, like ACI, IATA, shippers, freight forwarders, logistics and ground handlers; add to this Boeing and Airbus, as well as IT companies and training institutions, and concentrate on their air cargo related functions – this is the platform where TIACA stands.
“We have developed a new product which should be useful to the airlines and airports striving for improvement of the customer services. It’s called Cargo Service Quality (CSQ) tool which is capable of defining the Service Quality parameters; creating Uniform Cargo Service Quality Benchmarks; development of a Measurement Framework for the Service Quality level and facilitating the Customer & Service Provider relationships.
“Let me express my confidence that working together with the AFRAA members, with other African partners, with the AFRAA Secretariat and personally with Abderahmane Berthé, we will contribute to the success of African Civil Aviation and further development of trade and national economies in Africa!”
